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Your first appointment is a video call. Start your assessment →
A portrait of a woman in soft natural light

Skin and hair consultation

Get clear answers about your skin, scalp or hair.

Thinning hair, or a rash that won't clear? Get a clear plan or a referral.

Start your assessment See how it works
A portrait of a woman in soft natural light

Your assessment

What will my practitioner look at?

  1. When it appeared and what has changed
  2. Itching, bleeding, pain or spreading
  3. Whether your hair is thinning or shedding
  4. What you've tried so far
  5. Sun exposure and past skin checks

Your appointment

What will we talk about?

  1. What a video call can and can't show
  2. Your skin care and what to change first
  3. When to see a skin clinic
  1. 01

    Take a few clear photos

    Take photos in daylight, using our guide. Your practitioner looks at them first.

  2. 02

    Meet your practitioner on video

    Your first appointment is a live video call. Show the area on camera and answer a few questions.

  3. 03

    Get your plan

    Leave with a written plan and dates for new photos. Your next review is booked too.

Possible outcomes

What happens after your appointment?

There are six possible outcomes. Each one is normal. Advice and monitoring often come first. If you need an in-person exam, you'll be referred.

  • General advice and guidance
  • Pathology or further investigation
  • Referral to a dermatologist
  • Scheduled monitoring and review
  • Treatment, if deemed medically appropriate
  • No treatment

Your practitioner explains which one fits you and why.

What we can't
do remotely

Before you book
These need an in-person visit.
Moles and suspicious lesions
Moles and suspicious spots need a dermatoscope, in person. Your practitioner will refer you.
A rash with a fever
A rash with a fever, a spreading infection or a wound that won't close needs in-person care, often within a day.
Anything needing a biopsy
A biopsy, freezing or removal happens in person. Your practitioner can refer you.

FAQ

Common questions

Ask anything else at your appointment.

A woman speaking with a practitioner by video call from home
Should I send photos?

Yes. Your practitioner explains how to send them securely. Some concerns still need an in-person look.

Does hair loss need blood tests?

Sometimes. Iron and thyroid results can matter. Hair loss can start months after a cause, so timing matters too.

How do I photograph the same spot each time?

Use the same light, distance and angle. Put something in the frame for scale.

Book your first appointment.

Fill in a short health form. You don't need a referral. You'll see the fee before you confirm your booking.

Start your assessment